1. Overview
At Techzyncmedia, we strive to deliver high-performance web development, custom API backend engineering, technical SEO, digital marketing, and social media management services. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are granted for our digital agency services.
2. Cancellation Policy
Clients may request to cancel services under the following conditions:
- Fixed-Price Service Packages & Advance Payments: Cancellation requests submitted in writing within 24 hours of payment (prior to project onboarding or kickoff) will receive a full 100% refund (minus any non-refundable payment processing fees).
- Active Web Development / Engineering Projects: Once discovery, design wireframing, or code development has commenced, cancellations will be evaluated based on work completed. Completed project milestones are non-refundable. Any unearned advance amount will be calculated and refunded on a pro-rata basis.
- Monthly Retainers (Social Media Management / SEO): Clients may cancel monthly recurring retainers by providing 7 days written notice prior to the start of the next billing cycle. Fees paid for the current active month are non-refundable as social media content planning and SEO execution commence immediately.
⏱️ Mandatory Refund Processing Timeframe: Approved refunds will be credited back to the client's original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) through the Razorpay Payment Gateway within 5 to 7 business days from the date of refund approval.
3. Refund Eligibility Criteria
Refunds are eligible in the following scenarios:
- Duplicate Payment: If a technical error results in a duplicate payment for the same order, the excess amount will be refunded in full immediately.
- Service Inability: If Techzyncmedia is unable to initiate or execute an agreed service due to internal resource constraints.
- Cancellation Within Window: Written cancellation received within 24 hours of payment and before project initiation.
4. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
- Services that have been completed and delivered according to agreed project milestones.
- Third-party costs incurred on behalf of the client (such as domain registrations, cloud server hosting fees, premium API licenses, or paid ad spend on Google/Meta ads).
- Delays caused due to client inaction, such as failure to provide necessary brand assets, credentials, or review feedback.
5. How to Request a Cancellation or Refund
To request a refund or project cancellation, please follow these steps:
- Send an email to contact@techzyncmedia.com with the subject line "Refund Request - [Order / Payment ID]".
- Include your full name, registered phone number, Razorpay Payment Reference ID, and reason for cancellation.
- Our finance team will review your request within 24–48 business hours and notify you of approval or status.
6. Contact Information
For any billing, invoice, or refund inquiries, please contact our support team:
- Business Name: Techzyncmedia
- Email Support: contact@techzyncmedia.com
- Primary Contact: +91 9372266379
- Registered Address: Shop No.14 Xenia Society, Kolte Patil Downtown Fountain Road Near City Vista Opp Cheryl Building Kharadi Pune Maharashtra 411014